At GalGirl, your satisfaction is our priority. If for any reason you are not completely in love with your purchase, you may return it within 14 days of delivery for a refund or exchange, subject to the terms below.
Return Eligibility
- Items must be returned within 14 days of the delivery date.
- Products must be unworn, unused, unwashed, and in original condition, with all tags, packaging, and authenticity cards intact.
- Returns that do not meet these conditions may be refused.
Non-Returnable Items
- Final sale items
- Gift cards
- Personalized or custom-made items
How to Initiate a Return
- Email our Client Services team at returns@galgirl.com with your order number and reason for return.
- Once approved, you will receive a return authorization and shipping instructions.
- Securely package your item and send it back using a trackable shipping method.
Please note: Customers are responsible for return shipping costs unless the item arrived damaged or was incorrect.
Refunds
- Refunds are issued to the original payment method within 7–10 business days of receiving the returned item.
- You will receive an email confirmation once your refund has been processed.
Exchanges
- To exchange an item, please follow the return process and place a new order for the preferred item.
For any questions, please contact us at support@galgirl.com.
We’re here to ensure your experience with GalGirl is effortless and exquisite.
